Current Status: Active Incident
Data Restoration on pdx1-shared-a2-13Partial Service Disruption
Incident Status
Partial Service Disruption
Components
Core Services
Locations
Shared Hosting
March 25, 2025 2:07AM PDT
[Identified] Our Technical Operations team is actively working to complete the full restoration of pdx1-shared-a2-13. The root cause has been previously identified, and content restoration from backup servers is currently underway. While many hosted sites are now accessible, some users may still encounter intermittent performance issues as the process continues. We will provide ongoing updates as restoration efforts progress.
March 24, 2025 2:27AM PDT
[Identified] Our Technical Operations team is actively working to fully restore functionality to pdx1-shared-a2-13. The root cause has been identified, and content restoration is currently underway using backup servers. While many hosted sites are now accessible, some users may still encounter intermittent performance issues while the restoration is in progress. We will continue to provide updates on the status as more information becomes available.
March 21, 2025 10:21AM PDT
[Identified] Our Technical Operations team is continuing to restore full functionality to pdx1-shared-a2-13. The root cause was previously identified, and content is being actively restored from backup servers. Many hosted sites are now loading, though some may experience intermittent performance issues during the restoration process. Further updates as to the progress of the restoration will continue to be provided.
March 19, 2025 9:55AM PDT
[Identified] Our Technical Operations team continues working on restoring full functionality to pdx1-shared-a2-13. The root cause has been identified, and we are actively restoring content from backup servers. Many hosted sites are now loading, though some may experience intermittent performance issues during the restoration process. We will continue to provide updates while monitoring progress of the restoration.
March 18, 2025 8:46PM PDT
[Identified] Our Technical Operations team has identified the root cause and is actively restoring pdx1-shared-a2-13 to ensure it is fully functional and properly configured. We are currently restoring content for hosted sites from backup servers, enabling most sites to load, although there may be occasional performance issues during the restoration process. While we do not have an estimated time for full resolution, we will provide updates as more information becomes available.
March 18, 2025 9:59AM PDT
[Identified] Our technical operations teams have discerned the root cause of the downtime on pdx1-shared-a2-13 and have begun restoration of services. Due to the nature of failure, we will be restoring and verifying all data on the server from our backup locations. We are currently loading content for hosted sites from backup servers allowing the majority of sites to load, though there may be intermittent performance impacts while the restoration continues. We do not have an ETA on full resolution but will continue to post updates as new information becomes available.
March 18, 2025 8:54AM PDT
[Investigating] Our Technical Operations team is currently investigating connectivity issues affecting one of our shared web servers, pdx1-shared-a2-13. We are actively monitoring the situation and will provide periodic updates as more information becomes available.
Our technical operations and data center personnel are working on restoring services. We are in the process of recovering data, and while some sites may begin loading as restoration progresses, there may be intermittent performance impacts. At this time, we do not have an estimated resolution time, but we will continue to share updates as soon as we have more details.
Thank you for your patience while we work to restore full functionality.